Privacy Policy

Wombourne Blinds
Effective date: 9 September 2026

Wombourne Blinds respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it and the rights you have under UK data protection law.

1. Who We Are

Wombourne Blinds is a local independent business supplying and installing made-to-measure blinds, plantation shutters, awnings and other window-shading products.

For data protection purposes, Wombourne Blinds is the data controller responsible for your personal information.

Contact details

Wombourne Blinds
Lilac Drive
Wombourne
Wolverhampton
WV5 0DU

Telephone: 01902 229406
Mobile: 07746 950152
Email: wombourneblinds@aol.com
Website: www.wombourneblinds.co.uk

2. Information We Collect

Depending on how you contact us and the services you request, we may collect:

• Your name

• Home or business address

• Telephone and mobile numbers

• Email address

• Details submitted through our website contact forms

• Information about the products or services you are interested in

• Property, room and window measurements

• Photographs of windows, rooms or installation areas

• Appointment, quotation, order and installation details

• Payment and transaction records

• Copies of correspondence, emails and messages

• Customer-service, complaint and warranty information

• Reviews, testimonials or installation photographs where permission has been given

• Technical information about how you use our website, including IP address, browser type, device information and cookie data

Please avoid including people, private documents or other unnecessary personal information in photographs uploaded through our website.

3. How We Collect Your Information

We may collect personal information when you:

• Complete a form on our website

• Upload photographs through our website

• Contact us by telephone, email, text message or social media

• Request a quotation or free home consultation

• Place an order

• Arrange a survey or installation

• Make a payment

• Contact us about a repair, guarantee or complaint

• Leave a review or testimonial

• Visit and interact with our website

We may also receive information from another person acting on your behalf, a contractor, landlord, business client or referral partner.

4. Why We Use Your Information

We use personal information to:

• Respond to questions and enquiries

• Arrange home consultations, surveys and appointments

• Assess photographs and information about your windows

• Prepare and provide quotations

• Process and manage orders

• Manufacture, supply and install products

• Contact you about appointments, deliveries and installations

• Take and administer payments

• Provide customer service and aftercare

• Deal with repairs, complaints and warranty claims

• Maintain accounting, tax and business records

• Protect our business against fraud, unpaid accounts and legal claims

• Improve our website, products and services

• Send marketing communications where you have agreed to receive them or where otherwise permitted by law

• Publish reviews or photographs where appropriate permission has been obtained

• Meet our legal and regulatory responsibilities

We will not use photographs of your home or completed installation for advertising, our website or social media without appropriate permission.

5. Our Lawful Bases

UK data protection law requires us to have a lawful basis for using your information.

Depending on the circumstances, we rely on:

Contract

We use your information when it is necessary to provide a quotation at your request, process an order, supply products, arrange installation or fulfil our agreement with you.

Legal obligation

We may use and retain information where necessary to comply with tax, accounting, product-safety and other legal requirements.

Legitimate interests

We may use your information where reasonably necessary to operate and protect our business. This includes managing enquiries, appointments, customer service, warranties, unpaid accounts, security and legal claims.

We consider your rights and expectations before relying on legitimate interests.

Consent

We rely on consent where required, including certain marketing communications, optional cookies and identifiable photographs or testimonials used for promotional purposes.

You may withdraw your consent at any time.

6. Uploaded Photographs

You may choose to upload photographs of your windows or rooms when submitting an enquiry.

We use these photographs to:

• Understand your requirements

• Assess whether a product may be suitable

• Prepare for a survey or home consultation

• Assist with measuring, ordering or installation

• Maintain an installation or warranty record where necessary

Uploaded photographs will not be published or used for promotional purposes without appropriate permission.

If your enquiry does not result in an order, unnecessary photographs will normally be deleted within 12 months.

Where photographs form part of an order, installation, complaint or warranty record, they may be retained for the relevant warranty period or while reasonably required to establish, exercise or defend legal claims.

7. Who We Share Information With

We do not sell or rent your personal information.

Where necessary, we may share limited information with:

• Product manufacturers and suppliers

• Delivery and courier companies

• Installers or subcontractors working on our behalf

• Website, hosting, email and IT providers

• Secure cloud-storage and communication providers

• Banks, payment providers and accountants

• Insurers, solicitors and other professional advisers

• Government departments, regulators, courts or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

Suppliers and service providers acting on our behalf are expected to protect personal information and use it only for the agreed service.

8. International Data Transfers

Some technology, website, hosting or cloud-service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal protections and safeguards are in place.

9. How Long We Keep Information

We only retain personal information for as long as it is reasonably required.

Our usual retention periods are:

• General enquiries that do not result in an order: normally up to 24 months

• Uploaded photographs without an order: normally up to 12 months

• Quotations, orders, invoices and payment records: normally up to six years

• Installation and warranty information: for the applicable guarantee period and a reasonable period afterwards

• Complaint or legal-claim records: until the matter is resolved and any relevant legal limitation period has expired

• Marketing information: until you unsubscribe, withdraw consent or the information is no longer required

We may keep information for longer where required by law or where necessary in connection with a dispute, unpaid account, warranty or legal claim.

Information that is no longer required will be securely deleted or anonymised.

10. Marketing Communications

We may occasionally send information about our services, products or offers where you have agreed to receive it or where contacting you is otherwise permitted by law.

Submitting an enquiry does not automatically mean that you will be added to a general marketing list.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in the message

• Emailing wombourneblinds@aol.com

• Calling 01902 229406

We may retain limited information on a suppression list to ensure that we respect your request not to receive further marketing.

11. Cookies and Website Information

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website use and, where permitted, support analytics or marketing.

Essential cookies may be used because they are necessary for the website to function.

Where consent is required for optional analytics or marketing cookies, these should only be activated after you make a choice through the website’s cookie banner.

You can change or withdraw your cookie choices through the cookie settings displayed on our website. You can also control cookies through your browser settings.

Disabling certain cookies may affect how parts of the website operate.

12. Social Media and External Websites

Our website may contain links to Instagram, Facebook, Google, Checkatrade or other external services.

If you follow an external link or communicate with us through another platform, that provider may collect and process information under its own privacy policy. Wombourne Blinds is not responsible for the privacy practices of external websites or platforms.

13. How We Protect Your Information

We use reasonable administrative, technical and physical security measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to customer information is limited to people and service providers who reasonably need it for legitimate business purposes.

Although we take reasonable precautions, information sent over the internet cannot be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Receive certain information in a portable format

• Withdraw consent where we rely on consent

• Complain about how your information has been handled

These rights are not absolute and may be subject to legal exceptions.

To exercise a data protection right, please contact:

Email: wombourneblinds@aol.com
Telephone: 01902 229406

We may need to confirm your identity before completing a request.

15. Data Protection Complaints

If you have concerns about how Wombourne Blinds uses your personal information, please contact us first so that we can investigate.

We will aim to acknowledge a data protection complaint within 30 days and respond without undue delay.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

16. Children’s Information

Our products and services are not directed at children, and we do not knowingly collect personal information directly from children through our website.

17. Automated Decision-Making

Wombourne Blinds does not use personal information to make decisions about customers solely through automated processing or profiling.

18. Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal responsibilities change.

The latest version will be published on our website with its effective date.

19. Contact Us

For questions about this Privacy Policy or how your personal information is used, please contact:

Wombourne Blinds
Telephone: 01902 229406
Mobile: 07746 950152
Email: wombourneblinds@aol.com